ECOTRIBO RETURNS POLICY

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We want you to love your Ecotribo products, and we strive to make your shopping experience as good as possible. We take pride in offering 5-star service and products. If you're not completely satisfied with your purchase, we’re here to help.

 

All our products are made sustainably in the UK. Our business is built on the principle of circularity. They are designed and built to last a lifetime, and if their lifespan comes to an end sooner than expected, we will recycle the materials and turn them into new products. 

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Returns

• You can return your item within 30 days of receiving it.

• We provide free shipping on products valued at over £30 in the UK. Shipping is £75 for park benches in the UK. Please check out our shipping policy for International order prices.

• The item must be unused and in its original packaging to be eligible for a return.

• Proof of purchase is required for all returns.

• If you wish to return a product, we have no issue with you doing so within 30 days if it is faulty. In this case, the full cost of the product will be debited back to your account.

• If there is nothing wrong with it, we cannot be liable for the postage costs in the UK or abroad..

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Refunds

• We will notify you of the status once we receive and inspect your return.

• Your refund will be processed and applied to your original payment method within 7-10 business days if approved.

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Exchanges

• If your item is defective or damaged, we will replace it at no additional cost.
  Don't hesitate to contact us within 30 days of receipt to arrange an exchange.

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Shipping

• Unless the item is faulty or damaged upon delivery, customers are responsible for return shipping costs.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can evaluate the issue and make it right.

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For any return or exchange inquiries, don't hesitate to get in touch with us at info@ecotribo.com